👋 Hey! How can we help?

What is Yuka’s mission?

Where did this idea come from?

Why is it called Yuka?

What's the background of the founders?

Who's behind Yuka?

How can I support Yuka?

Where is the team located?

Why did you choose .io as a domain name?

How do I contact the team?

Is Yuka a completely independent application?

How is the application financed?

How are product recommendations selected?

Can I use the Yuka logo and/or brand?

How was the database created?

How is information provided in the application verified?

How do I add an unknown product?

How can I change incorrect information on a product?

Why can't some product sheets be modified?

Are there rules for adding products to the application?

How is product information updated?

I scanned a product that has no score. Why?

How do I download the application to my cell phone?

How do I scan?

Why doesn't the application work without a network?

Why do some products have no recommendations?

How do I add a product to my favorites?

How can I delete scans from my history?

Can I delete all products from my history at once?

How do we inform the team of an error with a product?

Can we classify the scanned products?

Can we share the product sheets in the application?

Is Yuka only available in English?

What are some of the upcoming changes to the application? aplicación?

Does Yuka exploit user data?

Why do I have to register to use Yuka?

Does Yuka have access to my photos and email contacts?

How can I unsubscribe from the newsletter?

How can I change my email address?

How do I reset my password?

How do I log out of the application?

How do I delete my account and all my information?

My account has been blocked. Why? How do I fix this?

End User License Agreement

Legal notice

My phone is incompatible with the application, why?

I just downloaded the application and I can't scan

Is the app available in countries other than in the United Kingdom?

I live in the DOM-TOM: why is the app incompatible?

I can't use Yuka in my supermarket. There's no network.

The product that appears in the application is different than the scanned product

I can no longer scan. What should I do?

I installed the application on two phones, but it only works on one phone. What should I do?

A product's rating has changed. How is this possible?

The label of a food product does not display nutritional values, how do I add this product?

The product I want to scan doesn't have a bar code. What should I do?

I scanned a product that's rated "average" or "poor", but there weren't any recommendations for better products

There's a difference between the information in the application and the information on a product's packaging. How is this possible?

Which features are included in the paid version of Yuka?

How do I become a member and have access to the paid version?

How much does membership cost?

Why doesn't a photo of the product appear when I scan in off-line mode?

Do I have access to the entire database in offline mode?