👋 Hey! How can we help?

What is Yuka’s mission?

Where did this idea come from?

Why is it called Yuka?

Who's behind Yuka?

What's the background of the founders?

How can I support Yuka?

Where is the team located?

I would like to join Yuka's team. How can I do so?

Why did you choose .io as a domain name?

How do I contact the team?

Is Yuka a completely independent application?

How is the application financed?

How are product recommendations selected?

Can I use the Yuka logo and/or brand?

How was the database created?

How is information provided in the application verified?

How can I change incorrect information on a product?

Why can't some product sheets be modified?

Are there rules for adding products to the application?

How is product information updated?

I scanned a product that has no score. Why?

How do I download the application to my cell phone?

How do I scan?

What are some of the upcoming changes to the application? aplicación?

How do I add an unknown product?

Why doesn't the application work without a network?

Why do some products have no recommendations?

How do I add a product to my favorites?

How can I delete scans from my history?

Can I delete all products from my history at once?

How do we inform the team of an error with a product?

Can we classify the scanned products?

Can we share the product sheets in the application?

Is Yuka only available in English?

Does Yuka exploit user data?

Why do I have to register to use Yuka?

Does Yuka have access to my photos and email contacts?

How can I unsubscribe from the newsletter?

How can I change my email address?

How do I reset my password?

How do I log out of the application?

How do I delete my account and all my information?

My account has been blocked. Why? How do I fix this?

End User License Agreement

Legal notice

My phone is incompatible with the application, why?

I just downloaded the application and I can't scan

Is the app available in countries other than in the United Kingdom?

I live in the DOM-TOM: why is the app incompatible?

I can't use Yuka in my supermarket. There's no network.

The product that appears in the application is different than the scanned product

I can no longer scan. What should I do?

I installed the application on two phones, but it only works on one phone. What should I do?

A product's rating has changed. How is this possible?

The label of a food product does not display nutritional values, how do I add this product?

The product I want to scan doesn't have a bar code. What should I do?

I scanned a product that's rated "average" or "poor", but there weren't any recommendations for better products

Why have some of my scans disappeared?

There's a difference between the information in the application and the information on a product's packaging. How is this possible?

Which features are included in the paid version of Yuka?

How do I become a member and have access to the paid version?

How much does membership cost?

Why doesn't a photo of the product appear when I scan in off-line mode?

Do I have access to the entire database in offline mode?