I just downloaded the application and I can't scan

Benoit Updated by Benoit

For the scan to work, you must make sure:

That you've authorized access to the camera. If not, you'll need to change this in your phone's settings:

  • On iOS, go to "Settings", click on "Yuka" and check "Camera".
  • On Android, go to "Settings", click on "Applications", then on "Yuka" and finally on "Authorizations". Then check "Camera".

That you've authorized the application to use cellular data. If not, you'll need to change this in your phone's settings:

  • On iOS, go to "Settings", click on "Yuka" and check "Mobile Data".
  • On Android, go to "Settings", click on "Connections", then on "Data Usage". Then check "Mobile Data".

That you have an internet connection, which is not necessarily the case in all supermarkets.

How did we do?

My phone is incompatible with the application, why?

Is the app available in countries other than in the United Kingdom?

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