Team & History
What is Yuka’s mission ? 🥕
Where did this idea come from? 💡
Why is it called Yuka?
Who are the founders ?
Who's behind Yuka?
How can I support Yuka ? 🤩
Where is the team located ? 🏠
I would like to join Yuka's team. How can I do so?
Why did you choose .io as a domain name?
How do I contact the team ? ✉️
Independence
Is Yuka an independent application ? 🙌🏼
How is the application financed ? ⭐️
How are product recommendations selected ?
Can I use the Yuka logo and/or brand ?
Does Yuka do partnerships or sponsorships ?
Scoring method
Food analysis
How are food products rated ?
On which sources does Yuka base its analysis of food additives?
Why are beverages rated differently ? 🥤
Are pesticides taken into account when rating food products?
What's meant by the fat ratio ?
How are reconstituted products rated ?
Why are some food products not rated ? 😬
Why is alcohol not rated ? 🍺
Why is baby milk not rated ? 🍼
Does Yuka analyze pet food ? 🐶
Does the app take the quantity into account ?
Is the application suited for diabetics ?
Does the application take the glycemic index into account ?
Is the presence of palm oil taken into account in the rating ?
Are GMOs taken into account in the rating ?
Why are all butters poorly rated ?
Why is cheese often poorly rated on Yuka ? 🧀
Does the app take food preferences into account ?
Does Yuka analyze products with no nutritional values ? 🧐
Why are protein supplements not rated ?
Cosmetic analysis
How are cosmetic products evaluated ? 💄
On which sources does Yuka base its analyses ? 👩🔬
Why do Yuka's analyses differ from other applications ? 🤨
How does Yuka analyze titanium dioxide ?
Does Yuka rate household cleaning products ?
Why aren't baby diapers and sanitary napkins rated ?
Is organic labeling taken into account in the rating of cosmetic products ?🌱
Does Yuka take into account the quantity of each ingredient in a formula ?
Does the application take into account the product's effectiveness ?
Why do some products have claims such as "no harmful parabens" ?
Why are there on-rated cosmetic products ?
General criteria
Why are some products not recognized ?
Does Yuka foresee integrating other impacts than health in its analysis ?
Is packaging taken into account in the rating ?
Does Yuka take a product's origin into account?
Is a product's price taken into account in the recommendations?
Why is coconut oil highly rated in cosmetics but poorly rated in food ?
Why are nutritional supplements and medications not rated?
Database
How was the database created ?
How is information provided in the application verified ?
How do I add an unknown product?
How can I change incorrect information on a product ? 🤔
Why can't some product sheets be modified ?
Are there rules for adding products to the application ?
How is product information updated ?
I scanned a product that has no score, why ?
Features
How do I download the application to my cell phone?
How do I scan ?
How do I scan ?
How do I scan ?
Why doesn't the app work without a network ?
Why do some products have no recommendations ?
How do I add a product to my favorites ? ⭐️
How do I add a product to my favorites ? ⭐️
How do I add a product to my favorites ? ⭐️
How can I delete scans from my history ? 🗑
How can I delete scans from my history ? 🗑
How can I delete scans from my history ? 🗑
Can I delete all products from my history at once ?
Can I delete all products from my history at once ?
How can I delete various products from my history at once ?
How do we inform the team of an error with a product ? 🙋🏻♂️
How do we inform the team of an error with a product ? 🙋🏻♂️
How do we inform the team of an error with a product ? 🙋🏻♀️
Can we classify the scanned products ?
Can we share the product sheets in the app ? 📤
Can we share the product sheets in the app ? 📤
Can we share the product sheets in the app ? 📤
Is Yuka only available in English?
How can I change the language ?
How can I change the language ?
How can I change the language ?
Can I can search for a product in the application ?
Can I use Yuka on my computer ?
Account & Personal data
Does Yuka exploit user data ? 🔒
Why do I have to register to use Yuka ?
Does Yuka have access to my photos and email contacts ?
How can I unsubscribe from the newsletter ?
How can I change my email address ?
How can I change my email address ?
How can I change my email address ?
How do I reset my password ?
How do I reset my password ?
How do I reset my password ?
How can change my first name in the app ?
How can change my first name in the app ?
How can change my first name in the app ?
How do I log out of the application ?
How do I log out of the application ?
How do I log out of the application ?
How do I delete my account and all my information ?
My account has been blocked. Why? How do I fix this?
I can’t log in to the application
My password isn’t working
My password isn’t working
My password isn’t working
I changed smartphones and lost my history
I changed smartphones and lost my history
I changed smartphones and lost my history
End User License Agreement
Legal notice
Problem in the app
My phone is incompatible with the application, why ? 📱
I just downloaded the application and I can't scan
I just downloaded the application and I can't scan
I just downloaded the application and I can't scan
Is the app available in countries other than in the UK ? 🌎
I can't use Yuka because there's no network
The product that appears in the app is different than the scanned product
I can no longer scan, what should I do ?
The app doesn't work on my two phones, what should I do ?
A product's rating has changed. How is this possible ?
How do I add a product that doesn't display nutritional values ?
The product I want to scan doesn't have a bar code. What should I do?
Why do I not get any recommendations for better products ?
The proposed recommendations are inappropriate
The proposed recommendations are inappropriate
The proposed recommendations are inappropriate
The data in Yuka doesn’t match what’s on the packaging. What should I do?
Premium Member
How do I become a member and have access to the paid version ?
Which features are included in the paid version of Yuka?
How much does membership cost ?
Why doesn't a photo of the product appear when I scan in offline mode ?
Why doesn't a photo of the product appear when I scan in offline mode ?
Why doesn't a photo of the product appear when I scan in offline mode ?
Do I have access to the entire database in offline mode?
Why can't I subscribe to the Premium version ?
How to activate the offline mode ?
How to activate the offline mode ?
How to activate the offline mode ?
How do I activate food preferences ?
How do I activate food preferences ?
How do I activate food preferences ?
How do I use the advanced search engine ?
How do I use the advanced search engine ?
How do I use the advanced search engine ?
How do I cancel the annual renewal ?
How do I cancel the annual renewal ?
How do I cancel the annual renewal ?
What are some of the upcoming changes to the paid version of the app?
- All Categories
- Features
- How do we inform the team of an error with a product ? 🙋🏻♀️
How do we inform the team of an error with a product ? 🙋🏻♀️
Updated
by Marie
You can modify a product error yourself directly in the application or you can report an error with a product to the team directly via the application. It will be corrected as soon as possible.
To do this, first click on the sheet for the product concerned, then:
1) Click on the three dots on the top right of the product sheet.
2) Click on "Report a problem" then on "Other problem".
3) Describe the error you wish to report in as much detail as possible. Feel free to include a photo if necessary by clicking on "Add a photo".
