Team & History
What is Yuka’s mission?
Where did this idea come from?
Why is it called Yuka?
Who's behind Yuka?
What's the background of the founders?
How can I support Yuka?
Where is the team located?
I would like to join Yuka's team. How can I do so?
Why did you choose .io as a domain name?
How do I contact the team?
Is Yuka a completely independent application?
How is the application financed?
How are product recommendations selected?
Can I use the Yuka logo and/or brand?
How are food products scored?
On which sources does Yuka base its analysis of food additives?
Why do rating scales differ according to product?
Are pesticides taken into account when rating food products?
What's meant by the fat ratio?
How are reconstituted products rated ?
Why Yuka can not rate some food products ?
Why is alcohol not rated?
Why is infant formula not rated?
Does Yuka analyze pet food?
Does the application take into account the quantity consumed?
Is the application suited for diabetics?
Does the application take the glycemic index into account?
Is the presence of palm oil taken into account in the rating of food products?
Are GMOs taken into account in the ratings?
Why are all butters poorly rated?
Why is cheese often poorly rated on Yuka?
Why are all chocolate bars poorly rated?
Does the application take allergens (such as gluten, lactose, etc.) into account?
Products with no nutritional values
Yuka does not rate protein supplements
How are cosmetic products evaluated?
On which sources does Yuka base their analyses?
How do Yuka's analyses differ from other applications?
How does Yuka analyze titanium dioxide?
Does Yuka rate household cleaning and maintenance products?
Why aren't baby diapers and sanitary napkins rated?
Is organic labeling taken into account in the rating of cosmetic products?
Does the application take into account the quantity of each ingredient in a formula?
Does the application take into account the product's effectiveness?
Why do some products have claims such as "no harmful parabens", "no sulfates" and "no titanium dioxide", etc.?
Non-rated cosmetic products
Why are some products not recognized?
Does Yuka foresee integrating the environmental or social impact of products?
Is packaging taken into account in the rating?
Does Yuka take a product's origin into account?
Is a product's price taken into account in the recommendations?
Why is coconut oil highly rated in cosmetics but poorly rated in food?
Why are nutritional supplements and medications not rated?
How was the database created?
How is information provided in the application verified?
How can I change incorrect information on a product?
Why can't some product sheets be modified?
Are there rules for adding products to the application?
How is product information updated?
I scanned a product that has no score. Why?
How do I download the application to my cell phone?
How do I scan?
What are some of the upcoming changes to the application? aplicación?
How do I add an unknown product?
Why doesn't the application work without a network?
Why do some products have no recommendations?
How do I add a product to my favorites?
How can I delete scans from my history?
Can I delete all products from my history at once?
How do we inform the team of an error with a product?
Can we classify the scanned products?
Can we share the product sheets in the application?
Is Yuka only available in English?
Account & Personal data
Does Yuka exploit user data?
Why do I have to register to use Yuka?
Does Yuka have access to my photos and email contacts?
How can I unsubscribe from the newsletter?
How can I change my email address?
How do I reset my password?
How do I log out of the application?
How do I delete my account and all my information?
My account has been blocked. Why? How do I fix this?
End User License Agreement
Problem in the app
My phone is incompatible with the application, why?
I just downloaded the application and I can't scan
Is the app available in countries other than in the United Kingdom?
I live in the DOM-TOM: why is the app incompatible?
I can't use Yuka in my supermarket. There's no network.
The product that appears in the application is different than the scanned product
I can no longer scan. What should I do?
I installed the application on two phones, but it only works on one phone. What should I do?
A product's rating has changed. How is this possible?
The label of a food product does not display nutritional values, how do I add this product?
The product I want to scan doesn't have a bar code. What should I do?
I scanned a product that's rated "average" or "poor", but there weren't any recommendations for better products
Why have some of my scans disappeared?
There's a difference between the information in the application and the information on a product's packaging. How is this possible?
Updated by Ophélia Bierschwale
There are several types of claims in the application that highlight one or more characteristics of a product: "no harmful parabens", "no titanium dioxide", "no harmful UV filter", "no harmful silicone", "no allergenic fragrance", "no harmful aluminum salts", "no mineral oil" and "no harmful sulfates".
They only apply to certain categories of products for which the absence of these ingredients seems to be a quality to be highlighted.
However, it's only for information purposes and has no impact on the product's rating.