I can no longer scan, what should I do ?

Benoit Updated by Benoit

1) If you were previously able to scan products, but the scan no longer works :

  • Verify that you have a valid WiFi, 3G or 4G connection.
  • Verify that you have the latest version of the application from the App Store or the Play Store.
  • Remember to switch off and then on again your mobile after installing the latest version of the application

2) If the problem persists despite a valid connection and the installation of the latest version, you can :

  • Try disconnecting and reconnecting to the application. Click here to see how to do this.
  • Try deleting and reinstalling the application.
  • Try restarting your phone.

If the problem persists, you can contact us via the contact form.

How did we do?

The product that appears in the app is different than the scanned product

The app doesn't work on my two phones, what should I do ?