Account & Personal data

Does Yuka exploit user data ? 🔒

No. For ethical reasons, Yuka does not exploit or resell any user data.

Ophélia
Updated 2 months ago by Ophélia

Why do I have to register to use Yuka ?

1) Registering is necessary for securing user contributions. Yuka is a collaborative application where everyone can contribute. It's therefore important that we have the ability secure these contribu…

Benoit
Updated 2 months ago by Benoit

Does Yuka have access to my photos and email contacts ?

Yuka does not have access to your photos or your email contacts. The application scans products using your camera. This is why you need to authorize access to your camera, but it's only for scanning…

Benoit
Updated 2 months ago by Benoit

How can I unsubscribe from the newsletter ?

There's an " Unsubscribe " button on the bottom of our emails. Clicking on it automatically unsubscribes you from our newsletters.

Benoit
Updated 2 months ago by Benoit

How can I change my email address ?

You can change your email address directly in our application. - On iOS , click on the "Info" icon on the top right of the application, then on "Account". - On Android , click on the three dots on th…

Benoit
Updated 2 months ago by Benoit

How can I change my email address ?

You can change your email address directly in our application. To do so, click on the "Info" icon on the top right of the application, then on "Account". You can also click here from your phone. By d…

Marie
Updated 2 months ago by Marie

How can I change my email address ?

You can change your email address directly in our application. Click on the three dots on the top right of the application, then on "Account". You can also click here from your phone. By doing this,…

Marie
Updated 2 months ago by Marie

How do I reset my password ?

1) You can change your password directly in the application. - On iOS , click on the "Info" icon on the top right of the application, then on "Account". - On Android , click on the three dots on the…

Benoit
Updated 2 months ago by Benoit

How do I reset my password ?

1) You can change your password directly in the application. To do so, click on the "Info" icon on the top right of the application, then on "Account". You can also click here from your phone. Here,…

Marie
Updated 2 months ago by Marie

How do I reset my password ?

1) You can change your password directly in the application. To do so, click on the three dots on the top right of the application, then on "Account". You can also click here from your phone. Here, y…

Marie
Updated 2 months ago by Marie

How can change my first name in the app ?

You can change your first name directly in the application. - On iOS, click on the “Info” icon on the top right of the application, then on “Account”. - On Android, click on the three dots at the top…

Marie
Updated 2 months ago by Marie

How can change my first name in the app ?

You can change your first name directly in the application. Click on the “Info” icon on the top right of the application, then on “Account”. You can also click here from your mobile phone. In doing s…

Marie
Updated 2 months ago by Marie

How can change my first name in the app ?

You can change your first name directly in the application. Click on the three dots at the top right of the application, then on “Account”. You can also click here from your mobile phone. In doing so…

Marie
Updated 2 months ago by Marie

How do I log out of the application ?

- On iOS , click on the "Info" icon on the top right of the application, then on "Account", and on "Log out". - On Android , click on the three dots on the top right of the application, then on "Acco…

Benoit
Updated 2 months ago by Benoit

How do I log out of the application ?

Click on the "Info" icon on the top right of the application, then on "Account", and on "Log out". You can also click here from your phone to directly access your account.

Marie
Updated 2 months ago by Marie

How do I log out of the application ?

Click on the three dots on the top right of the application, then on "Account", then on "Log out". You can also click here from your phone to directly access your account.

Marie
Updated 2 months ago by Marie

How do I delete my account and all my information ?

To delete your account, click here on your phone. When you delete your account, all data associated with it is also deleted.

Benoit
Updated 2 months ago by Benoit

My account has been blocked. Why? How do I fix this?

Yuka can shut down your account in any of the following situations: - You have added non-food and/or non-cosmetic products to the application. - You have modified a product with erroneous information…

Benoit
Updated 2 months ago by Benoit

I can’t log in to the application

Case n° 1 : A message displays “You’ve already created an account”: → This message is shown when you try to log in with your email address and password, but have already created an account by connect…

Julie
Updated 2 months ago by Julie

My password isn’t working

If you can’t log in because you’ve forgotten your password: 1) On the login screen, fill in the email associated with your Yuka account and then click on “Forgot password” 2) Check your inbox: you sh…

Julie
Updated 2 months ago by Julie

My password isn’t working

If you can’t log in because you’ve forgotten your password: 1) On the login screen, fill in the email associated with your Yuka account and then click on “Forgot password” 2) Check your inbox: you sh…

Ophélia
Updated 2 months ago by Ophélia

My password isn’t working

If you can’t log in because you’ve forgotten your password: 1) On the login screen, fill in the email associated with your Yuka account and then click on “I forgot my password” 2) Check your inbox: y…

Ophélia
Updated 2 months ago by Ophélia

I changed smartphones and lost my history

The most likely reason for this is that you created a new account instead of logging in to your old one. In that case: 1) Log out of the application by going to your "Account" area. You can also clic…

Julie
Updated 2 months ago by Julie

I changed smartphones and lost my history

The most likely reason for this is that you created a new account instead of logging in to your old one. In that case: 1) Log out of the application by going to your "Account" area. You can also clic…

Ophélia
Updated 2 months ago by Ophélia

I changed smartphones and lost my history

The most likely reason for this is that you created a new account instead of logging in to your old one. In that case: 1) Log out of the application by going to your "Account" area. You can also clic…

Ophélia
Updated 2 months ago by Ophélia

End User License Agreement

The Yuka App is managed by the company Yuca SAS (hereafter “Yuca”), located at 3a rue des Écoles 78400 Chatou, France (R.C.S. Versailles no. 81776946600027) Before registering on the Application, eac…

Benoit
Updated 1 month ago by Benoit

Legal notice

Site and Application. Internet site (hereinafter “the Website”): refers to https://yuka.io/ , the blog https://yuka.io/blog/ as well as the nutrition website https://nutrition.yuka.io/. Mobile applic…

Benoit
Updated 2 months ago by Benoit

Contact