Problem in the app

My phone is incompatible with the application, why ? 📱

Your phone can be incompatible with the application for several reasons: On iOS: You do not have at least iOS 10 Your App Store account is not American, Canadian or Australian, British, Irish, French…

Benoit
Updated 3 weeks ago by Benoit

I just downloaded the application and I can't scan

For the scan to work, you must make sure: 1) That you've authorized access to the camera. If not, you'll need to change this in your phone's settings: - On iOS , go to "Settings", click on "Yuka" and…

Benoit
Updated 2 weeks ago by Benoit

I just downloaded the application and I can't scan

For the scan to work, you must make sure: 1) That you've authorized access to the camera. If not, you'll need to change this in your phone's settings: go to "Settings", click on "Yuka" and check "Cam…

Marie
Updated 2 weeks ago by Marie

I just downloaded the application and I can't scan

For the scan to work, you must make sure: 1) That you've authorized access to the camera. If not, you'll need to change this in your phone's settings, click on "Apps", then on "Yuka" and finally on "…

Marie
Updated 3 weeks ago by Marie

Is the app available in countries other than in the UK ? 🌎

Yuka is currently available on the Appstore and Playstore in the United Kingdom, in Ireland, France, Belgium, Switzerland, Luxembourg, Spain, North-America, Australia and Italia. However, we plan to…

Ophélia
Updated 35 minutes ago by Ophélia

I can't use Yuka because there's no network

You need an internet connection in order to scan with the free version of the application, which is not necessarily the case in all supermarkets. The paid version of the application, however, allows…

Benoit
Updated 3 weeks ago by Benoit

The product that appears in the app is different than the scanned product

If the product that appears in the application is different than the scanned product, there are two possible explanations: - There has been a detection error. You can correct the information in the a…

Benoit
Updated 3 weeks ago by Benoit

I can no longer scan, what should I do ?

1) If you were previously able to scan products, but the scan no longer works : Verify that you have a valid WiFi, 3G or 4G connection. Verify that you have the latest version of the application from…

Benoit
Updated 3 weeks ago by Benoit

The app doesn't work on my two phones, what should I do ?

If you've reset your password when you installed the application on your second phone, the application will no longer work on your first phone. To do this, you should : 1) Log out of the application…

Benoit
Updated 3 weeks ago by Benoit

A product's rating has changed. How is this possible ?

A product's rating can change for several reasons : - The manufacturer has changed a product's ingredients and the product sheet has been updated with the new recipe/formula. - The level of risk attr…

Benoit
Updated 3 weeks ago by Benoit

How do I add a product that doesn't display nutritional values ?

You can add a food product on Yuka without a nutritional table, but it cannot be rated because nutritional values are necessary for rating ( learn more about the rating of food products). To do this,…

Benoit
Updated 3 weeks ago by Benoit

The product I want to scan doesn't have a bar code. What should I do?

Without a bar code, a product cannot be linked to a product sheet. You therefore cannot scan products without bar codes 🙁

Benoit
Updated 3 weeks ago by Benoit

Why do I not get any recommendations for better products ?

Recommendations are only displayed when a product has a below-average rating. If a product is rated as "poor" (red dot) or "average" (orange dot), and Yuka has no recommendations, it’s because the ap…

Benoit
Updated 3 weeks ago by Benoit

The proposed recommendations are inappropriate

When a product is rated as "poor" (red dot) ou "average" (orange dot), Yuka offers better alternatives. However, if a product is misclassified, recommendations may not be appropriate. In this case, y…

Marie
Updated 2 weeks ago by Marie

The proposed recommendations are inappropriate

When a product is rated as "poor" (red dot) ou "average" (orange dot), Yuka offers better alternatives. However, if a product is misclassified, recommendations may not be appropriate. In this case, y…

Ophélia
Updated 2 weeks ago by Ophélia

The proposed recommendations are inappropriate

When a product is rated as "poor" (red dot) ou "average" (orange dot), Yuka offers better alternatives. However, if a product is misclassified, recommendations may not be appropriate. In this case, y…

Marie
Updated 3 weeks ago by Marie

The data in Yuka doesn’t match what’s on the packaging. What should I do?

If the application contains information that’s different from what’s on the packaging, there are several possible explanations: - The product’s ingredients were changed by the manufacturer , and Yuka…

Benoit
Updated 3 weeks ago by Benoit

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